A Twitter user by the name AntiDRM caused a minor stir last week when they Tweeted an Email they received from Ubisoft which stated that their Ubisoft account would be deleted due to inactivity. To stop the closure the user was given a link to follow, although somewhat understandably this did make the Email look like a potential phishing scam.

UBISOFT closes your account if you haven’t logged in for some time.

You will lose all your games purchased forever. pic.twitter.com/exC78bUt93

— AntiDRM🔴 (@PC_enjoyer) July 19, 2023

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This is nothing new but what worried people was that the Email appeared to indicate that all purchases made through the account would also be deleted. While this was not said specifically, the implication is that without access to the account the games would also be inaccessible.

Ubisoft themselves did respond to the Tweet but the reply didn’t alleviate concerns.

“Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us” replied the official Ubisoft Support account.

Ubisoft have now clarified the issue, confirming what many people were already aware of: inactive accounts must be deleted due to GDPR regulations. In a statement issued to the awesome folks over at Dualshockers, Ubisoft explained that they do not delete accounts that have PC game purchases tied to them, and have never suspended an account with less than 4 years of inactivity linked to it.

Some other Twitter users did point out that they’ve had problems using Ubisoft games on Steam due to their Ubisoft account being inactive or unreachable. Ubisoft Support seemed to be trying to help them. Most importantly, nobody seems to be coming forward with claims that they’ve had an account with games on it deleted or suspended due to inactivity.

Following this story, it honestly seems like this was a case of the Internet blowing up over a non-existent problem. I’m still a proponent of buying physical games to help ensure you have access to them, but no company is going to ban, suspend or delete accounts unless they are forced to because any account, even inactive ones, can still be used to bolster their numbers and may even one day be reactivated and used to buy more games.